SKILLS

  • Adobe Photoshop 

  • Adobe Illustrator

  • Inkscape

  • GSuite Applications

  • Google Analytics

  • Bookkeeper Launch Course 

  • Coaching and Sales Course 

  • Social Media Management 

  • Squarespace design 

  • WordPress

EDUCATION

BACHELOR OF STUDIO ARTS
GEOLOGY MINOR Brigham Young University Provo, May 2015

Britta Sedgwick

brittasedgwick @gmail.com

 

Professional Summary

Experienced customer service and management professional with a track record of enhancing client satisfaction and optimizing operations. Skilled in account management, tenant relations, and team leadership, with expertise in streamlining processes to boost efficiency and profitability. Strong problem-solving, communication, and client relations skills, and experience in graphic design and IT support. Proficient in Adobe Creative Suite, G Suite, and website platforms, bringing a versatile skill set to any customer-focused role.

Experience

MANAGER AND CUSTOMER SERVICE REPRESENTATIVE

NORTHBOUND PROPERTIES  |  IDAHO - Remote  |  2022 - PRESENT

Managed and organized account information, including payment processing, customer onboarding, and recurring account oversight. Led a team to drive company decision-making, optimizing organizational processes, and implementing strategies to enhance profitability and operational efficiency. Demonstrated expertise in customer interaction, problem-solving, and effective phone communication for account management.

 

RENTAL PROPERTY MANAGER

SELF EMPLOYED  |  UTAH  |  2020 - PRESENT

Efficiently managed and maintained residential rental property operations and tenant relations. Handled rent collection, financial records, and regulatory compliance, ensuring smooth operations and tenant satisfaction. Oversaw tenant acquisition, lease agreements, and screening, while conducting property inspections, coordinating repairs, and managing budgets to ensure reliability and profitability.

 

GRAPHIC DESIGN ARTIST

SELF EMPLOYED  |  UTAH  |  2017 - 2023

Delivered graphic design services in branding, digital media, and print for diverse clients. Created custom logos, marketing materials, websites, and social media content aligned with the client's brand identity. Managed projects from concept to completion, ensuring quality within budget and deadlines. Proficient in Inkscape, Illustrator, and Photoshop, with strong project management skills. Built strong client relationships, resulting in repeat business and referrals.

 

IT TECHNICIAN

BYU IT  |  UTAH  |  2013 - 2014

Provided technical support and troubleshooting assistance to faculty, staff, and students. Installed and maintained computer hardware, software, and network systems, ensuring all equipment was updated and operational. Addressed helpdesk requests, diagnosed and resolved issues with workstations, printers, and AV equipment. Supported classroom technology, including projectors and smart systems. Delivered training and guidance to users on basic IT functions, fostering a responsive and helpful IT environment. Collaborated with the IT team to implement updates and contribute to campus-wide tech initiatives.